Refund policy
Return Overview
We want customers to have a clear and straightforward return experience. Eligible items may be returned within 30 days after delivery, subject to the requirements and exclusions described in this policy.
Please contact us before sending any return so that we can review your request and provide the applicable return instructions.
Return Period
Eligible return requests must be made within 30 days after the order is delivered.
The return period begins on the date the order is delivered according to the applicable carrier's delivery information.
Returns requested after the applicable 30-day period may not be accepted unless otherwise required by applicable law.
Return Eligibility
To be eligible for a return, items must be unworn, unwashed, unaltered, and in their original condition, except for reasonable inspection of the item.
Where applicable, items must be returned with their original packaging, tags, accessories, or other materials included with the order.
We reserve the right to review the condition of returned items before approving a refund.
How to Request a Return
To request a return, please contact us at hello@boaonsz.com before sending the item back.
Please provide your order number, the email address used for the order, and a brief description of the reason for the return. If the item is damaged, defective, incorrect, or otherwise not as ordered, photographs or other information may be requested to help us review the issue.
After reviewing your request, we will provide the applicable return instructions.
Return Shipping Costs
For customer-initiated eligible returns, including returns due to size, fit, preference, or change of mind, the customer is responsible for the cost of return shipping.
If an item was incorrect, damaged upon arrival, defective, or otherwise not as ordered, please contact us before returning the item. We will review the issue and, where the issue is determined to be our responsibility, provide the appropriate return instructions.
No Restocking Fee
Boaonsz does not charge a restocking fee for eligible returns.
Unauthorized Returns
Please contact us before sending a return. Returns sent without prior contact or without the applicable return instructions may be delayed, may be difficult to identify, or may not be processed promptly.
Return Address
Our return address is the same as our business address. However, customers should not send a return before contacting us and receiving the applicable return instructions.
Return Review and Processing
After we receive a returned item, we generally review and process the return within 1–3 business days.
The review period may take longer in unusual circumstances or when additional information is reasonably required.
Refunds
Once an approved return has been received and reviewed, the applicable refund will generally be issued to the original payment method within 1–3 business days.
For customer-initiated returns, original shipping charges are generally non-refundable, except where otherwise required by applicable law or where the return is due to an error or issue for which we are responsible.
The refund amount may depend on the items approved for return and the applicable circumstances of the return.
Refund Timing
After a refund is issued, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.
Boaonsz does not control the processing time of banks, card issuers, PayPal, or other payment providers.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible.
Please provide your order number and, when applicable, photographs or other information showing the issue. We will review the matter and determine the appropriate resolution based on the circumstances and applicable law.
Please do not return such an item before contacting us, as return instructions may differ depending on the issue.
Items That May Not Be Eligible for Return
Items that have been used, washed, altered, damaged after delivery, or returned in a condition that does not meet the applicable return requirements may not qualify for a refund.
Any restrictions applicable to a particular product will be disclosed on the relevant product page or otherwise before purchase where required.
Exchanges
Unless otherwise stated on the relevant product page or agreed with customer support, returns are handled through the return and refund process rather than a guaranteed direct exchange.
If you need a different size, color, or product, please contact us to discuss the available options.
Contact Us
If you have questions about a return or refund, please contact us:
Email
hello@boaonsz.com
Phone
+1 859-419-8772
Customer Support Hours
Monday–Friday: 9:00 AM–5:00 PM CT
Business Address
Boaonsz
219 2nd Ave NE
Aberdeen, SD 57401
United States
Consumer Rights
Nothing in this Return & Refund Policy is intended to limit or exclude any mandatory consumer rights or remedies that may apply under applicable law.
Policy Updates
We may update this policy from time to time to reflect changes to our return procedures, services, or applicable legal requirements. The updated version will be posted on this page with a revised Last Updated date.
Last Updated
September 15, 2026
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